Samuel A. Gunderson - Resume

Manager – Network Planning & Facilities – Covista Communications, Chattanooga, TN - Nov. '09 - present

Prior positions: Supervisor – Network Provisioning Oct. '07 – Nov. '09 / Network Provisioner - Nov. '05 – Oct. '07

Achieved network facilities cost savings of over $55,000 in monthly recurring charges through facility grooms, network facility replacements, and facility decommissions.
Implement network strategy directives from executive management.
Prepare detailed reports on facilities costs and network projects for executive review.
Manage sourcing requests for network and customer circuits (retail and wholesale) using proprietary software and systems and email/phone contact with carriers and vendors.
Manage all porting operations (port-ins, port-outs) via TNS SOA (NPAC) and Verizon SIP Gateway Portfolio.
Complete circuit design objectives using available network resource assignments and meeting company pricing/margin guidelines.
Work extensively with carrier routing, translations, network operations (NOC), and customer service on customer trouble reports and general technical issues.
Design complex routing schemes between traditional TDM and soft-switches by working with engineering and carrier wholesale teams to test and implement effective cost-saving policies and solutions.
Audit vendor invoices for accuracy in billing for ordered circuits and network services.
Complete customer and vendor SIP interoperability tests to ensure production services will function at desired quality levels.
Configure Nextone MSX and Genband S3 realms, endpoints, and calling plans for retail/wholesale customer and vendor SIP traffic.
Configure Metaswitch subscriber entries for POTS, T1, and SIP services.

Network and Computer Consultant – Self-employed - Chattanooga, TN June 2005 – Current (part-time)

Provide network and computer consulting services to small businesses and residential customers.
Perform new computer system setup, system upgrades and maintenance, hardware/software installation and troubleshooting, and technology recommendations.

Network Operations Technician II – Covista Communications, Chattanooga, TN Oct. ’02 – Oct. ‘05

Served as lead technician for Covista’s Network Operations group.
Analyzed network routing and performed moves/adds/changes in Alcatel/DSC DEX 600E switch and SCP databases.
Modified switch routing tables based on least cost routing guidelines and built/modified trunk translations, toll free numbers, and calling cards.
Created, worked, and resolved network trouble tickets via Remedy ticket management software.
Communicated extensively with customers, vendors, LECs, CLECs, and IXCs to troubleshoot and resolve network problems and outages.
Monitored and handled resolution of all switch site and office facility alarms including AC/DC primary power systems, HVAC, switched network routing/call processing errors, circuit outages, and network fraud detection systems.
Performed periodic traffic analysis on network circuits (inter-machine trunks, FGD tandem connections, carrier terminations, retail circuits) to maintain optimum network capacity usage.
Provided support, guidance, and additional training for Level I NOC technicians.

Telecommunications Technician I - MCI WorldCom Inc., Norristown, PA July '00 - March ’02

As a member of WorldCom's Mid-Atlantic transport install group, provided operations support for all intra-city MFS network circuits within five northeast US cities.
Monitored and controlled circuit order progress from order entry through test and turn-up.
Analyzed circuit records (CLR/DLR) to ensure conformity to WorldCom design standards.
Reduced mileage and optimized network capacity usage through re-design of circuit engineering.
Utilized circuit design records and TL1 network transaction language to build/break cross connects and provision DSx/OCn level circuits in Titan 5500 and Alcatel 1630/1631/CS1L DACS systems.
Tested continuity of circuits with field technicians and customer contacts using various digital testing programs and test sets (Centest, Crosstalk, REACT2001, Network Management Tools, Integrated Testing Systems).
Created, tracked, and resolved trouble tickets on network and customer circuit failures/outages.

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